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Terms Conditions That Govern Your pg338 Account

These terms set out what you agree to when you open and use a pg338 account — covering deposits through DANA, OVO, and GoPay, how withdrawals are processed, and the rules that apply to every session.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on publicationContact support if anything is unclear

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HOW WE OPERATE

How pg338 Applies These Terms in Practice

These terms are not just a document — they describe how we actually run account management, handle wallet transactions, and respond when something goes wrong. Here is what that looks like in practice across four areas that matter to your account.

Wallet Transaction Rules

Every deposit and withdrawal via DANA, OVO, or GoPay is logged against your account. If a transaction is flagged, our team reviews it against the payment record before any action is taken.

Account Security

Your account is tied to your registered mobile number and verified wallet. We use OTP confirmation on login and on withdrawal requests to make sure only you can authorise movements.

Data Handling

We hold only the account data needed to operate your wallet, verify transactions, and respond to support requests. We do not share your personal data with third parties outside our payment processors.

Requesting Account Changes

To update your registered wallet, change your linked mobile number, or request account closure, contact support via live chat or email with your account verification details ready.

What These Terms Actually Cover

pg338 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on pg338, you confirm that you have read these terms and agree to follow them. They apply to every action you take — from your first DANA top-up to any GoPay withdrawal request, and every game session in between. We reserve the

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right to update these terms at any time; the version published on this page is the one in effect. If we make a material change, we will make that version available here without delay. Your continued use of the account after an update counts as acceptance.
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These terms do not override any obligation under applicable Indonesian law — where local regulation applies, it takes precedence. Payments processed via DANA, OVO, or GoPay are subject to those providers' own terms as well as ours. If any clause in this document is found to
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be unenforceable, the remaining clauses stay in full force. Questions about specific clauses can be directed to our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how these terms have been applied to your account, our support team handles policy questions directly. Reach out through the channel that suits you — we cover wallet disputes, account restrictions, and eligibility questions for Indonesia accounts.

Common Questions About These Terms

These are the questions we get most often about how our terms work — covering eligibility, wallet rules, account changes, and what happens when terms are updated.

Yes. These terms apply to your account regardless of which wallet you use. DANA, OVO, and GoPay transactions are all governed by the same account rules and payment conditions.

The updated version goes live on this page immediately. Continuing to use your account after a change means you accept the new terms. We do not send individual notifications for every update.

Yes. If activity on your account breaches these terms — such as providing false registration details or misusing wallet transactions — we may restrict or close the account without prior notice.

Contact our support team via live chat or email. Provide your account ID and a clear description of the decision you want reviewed. We will check the transaction logs and respond in writing.

Access to pg338 depends on local law and is available only in eligible regions. You are responsible for checking whether using this platform is permitted under the laws that apply to you.

Yes. Send a written request via our support email. We will confirm what account data we hold, including your registered wallet details, transaction records, and login history.

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