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What You Need to Know Before You Play

These legal terms set out how pg338 operates for accounts in eligible Indonesia regions — covering your rights, our obligations, and the rules that apply whenever you use your account.

Account Eligibility by RegionDANA, OVO, GoPay Payment RulesData Retention PolicyAccount Closure RightsJurisdiction-Dependent Access
pg338 What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account data is handled with care at every step — from the moment you register to the point at which you close your account. Here is what that looks like in practice across the four areas that matter most.

Data Handling

We collect only the account data needed to verify your identity and process payments. DANA, OVO and GoPay transactions generate transaction records we retain per our data schedule.

Cookies and Tracking

Session cookies keep your account active across browser tabs on mobile and desktop. Tracking is limited to platform performance and does not share identifiable data with third-party ad networks.

Account Security

Account access is protected by OTP verification at each login. If we detect an unusual session — such as a new device or location — we require re-verification before any withdrawal is processed.

Retention and Deletion

You can request a copy or deletion of your account data by submitting a request through the Account Help Centre. Requests are processed within the timeframe required by applicable local obligations.

CONTACT LEGAL SUPPORT

How to Reach Us on Policy Matters

If something in these terms isn't clear, or you need to raise a legal or policy concern about your account, our support team handles those requests directly. Reach us through any of the channels below — we respond to policy questions separately from general account queries so they reach the right team.

Live Chat Open the chat widget from your account dashboard. Policy and legal queries are flagged to a dedicated review team and do not sit in the general queue.
Email Support Send your policy concern to our support address with your account ID in the subject line. Responses to legal requests are handled separately from standard account help.
Account Help Centre Your account settings page contains a direct link to submit a formal policy or data request. This creates a logged ticket and generates a reference number for your records.

Common Questions About Your Rights and Our Policies

These are the questions we hear most often about account rights, data access and how our legal terms work in practice. If your question isn't here, contact us through Live Chat or the Account Help Centre.

Access depends on local law and is available only where your region permits it. We recommend checking your local regulations before creating or continuing to use an account.

We retain transaction records and identity verification data for the period required by applicable rules. You can request a copy before closure via the Account Help Centre to get a reference ticket.

Yes. Submit a data access request through the Account Help Centre. You will receive a logged reference number and a response within the timeframe set by applicable local data obligations.

Raise the issue with our support team first using your transaction reference. We document your case and escalate where needed, while you raise the same issue with your wallet provider separately.

Yes. We post a notice when terms change. Your continued use of your account after the transition window closes means you accept the updated version. You can always request the current terms in writing.

OTP verification is required at every login. A new device or unusual session triggers re-verification before any withdrawal. If you suspect unauthorised access, contact support immediately to freeze the account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.