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How pg338 Handles Your Personal Information

We built this policy so you know exactly what data pg338 collects when you open an account, make a deposit via DANA, OVO or GoPay, or reach out to our support team.

Account data protectedWallet info kept privateNo third-party data salesClear retention periodsContact us to request changes

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around four areas: how we secure what we store, how long we keep it, what cookies do on your device, and how you stay in control of your own account data. Each area below explains our actual approach — not a generic statement, but the real steps we follow when your information moves through our system.

Encryption and Account Security Account passwords, wallet numbers and session tokens are encrypted at rest and in transit. If we detect a login from an unrecognised device, we trigger an OTP check before access is granted.

Cookie Usage We use session cookies to keep you logged in across pages and analytics cookies to understand which sections you visit. You can clear cookies from your mobile browser settings at any time without affecting your account balance.

Data Retention Policy Active account data is held as long as your account is open. Closed accounts retain only what applicable law requires — typically transaction records — and the rest is deleted on a rolling schedule.

Your Right to Access and Correct You can ask us at any time what personal data we hold for your account. If something is wrong — a mismatched name, an old phone number, an outdated GoPay or OVO wallet number — we'll correct it after identity verification.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review what we hold about you, request a correction, or ask us to delete your data, our support team is the right place to start. We handle privacy requests separately from general account queries so your request goes to the right person without delay. You can reach us through live chat, email, or WhatsApp — all three channels are monitored by our Indonesia support staff.

Live Chat Open the chat widget from any page on pg338 and select 'Privacy Request' from the topic menu. Our team will respond during active support hours.

Email Support Send your data request to our support email address listed in your account settings. Include your registered phone number so we can verify your identity quickly.

WhatsApp Message our WhatsApp support line for quicker back-and-forth on data queries. Useful if you need to confirm wallet-linked account details or request a data summary.

What This Privacy Policy Covers at pg338

pg338 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, we collect your name, email address, phone number, and the payment method you link — whether that's DANA, OVO, or GoPay. We use that data to process your transactions, verify your account identity, and send you account-related messages. We do not

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sell your data to third parties, and we do not share it with advertising networks. Your wallet details — including any e-wallet account numbers tied to withdrawals — are stored with encryption and accessed only by our payments and verification teams when a transaction requires review.
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We also collect technical data such as device type, browser session, and IP address. This helps us detect unusual login activity and keep your account secure. We store your account data for as long as your account remains active. If you close your account, we retain
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the minimum data required under applicable law and then delete the rest. Availability of our services depends on local law and eligible regions. Players in Jakarta and across Indonesia can contact our support team to ask what data we hold and to request corrections.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at pg338

These are the questions we hear most often when it comes to data, account privacy and how your wallet information is handled. Each answer reflects our actual practice — not boilerplate language.

We collect your name, phone number, email address and the e-wallet you use — DANA, OVO or GoPay. We also log your device type and IP address for security checks during login.

We do not sell your data. We share it only with payment processors needed to clear your DANA, OVO or GoPay transactions, and only the minimum required for that specific transaction to go through.

Send a data access request via live chat, email or WhatsApp. Include your registered phone number so we can verify your identity. We'll send you a summary of the data linked to your account.

Yes. Close your account and submit a deletion request. We remove data that is not required by applicable law. Transaction records may be kept for the period required under local regulations.

Wallet numbers tied to your account are encrypted and accessible only to our payments team during withdrawal verification. They are not visible to customer support agents handling general queries.

Inactive accounts are flagged after a period of no activity. If you formally close your account, we retain only the data that local law requires and delete everything else on our standard schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoGame Provider Lineup

How pg338 Handles Your Personal Information

How We Protect and Manage Your Information

How to Contact Us About Your Data

Common Questions About Your Privacy at pg338

01 What personal data does pg338 collect when I register?

02 Does pg338 share my data with any third parties?

03 How do I find out what data pg338 holds about my account?

04 Can I ask pg338 to delete my personal data?

05 How does pg338 protect my wallet details like OVO or GoPay numbers?

06 What happens to my data if I stop using my pg338 account?

Privacy Policy

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